Last Updated: May 10, 2026
At Graxon, your privacy matters. This Privacy Policy explains what information we collect, how we use it, and the rights you have when you visit thegraxon.com ("Site") or make a purchase from us.
This Policy applies to customers in the United States and Canada and complies with applicable privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.
By using our Site or purchasing our products, you consent to the practices described below.
1. Information We Collect
We collect the following types of information:
Information You Provide Directly
- Name, email address, phone number, and shipping/billing address
- Payment information (processed securely by our payment providers — we never store full card details)
- Account login credentials (if you create an account)
- Customer service inquiries, reviews, and feedback
- Marketing preferences and email subscriptions
Information Collected Automatically
- Device information (IP address, browser type, operating system, device identifiers)
- Browsing activity (pages visited, time spent, products viewed, items added to cart)
- Location data (general region based on IP)
- Cookies and similar tracking technologies (see Section 5)
Information from Third Parties
- Payment processors (transaction confirmation only)
- Shipping carriers (delivery status)
- Marketing and analytics partners (audience insights)
- Social media platforms if you interact with us through them
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about orders, shipping, and customer support
- Send marketing emails and promotional offers (only if you opt in)
- Improve our products, website, and customer experience
- Detect and prevent fraud, abuse, or unauthorized activity
- Comply with legal obligations and enforce our policies
- Personalize your shopping experience
- Analyze website performance and customer behavior
We do not sell your personal information to third parties for monetary gain.
3. How We Share Your Information
We share information only with trusted third parties who help us run our business:
- Payment processors (e.g., Stripe, PayPal) to handle transactions securely
- Shipping providers (e.g., USPS, UPS, FedEx, Canada Post) to deliver your orders
- Email and marketing platforms (e.g., Klaviyo, Mailchimp) to send communications
- Analytics providers (e.g., Google Analytics, Meta) to understand site usage
- Customer support tools to respond to your inquiries
- Legal authorities when required by law, court order, or to protect our rights
All third parties we work with are required to handle your information securely and use it only for the purposes we've authorized.
We may also share information in the event of a business transfer, merger, or acquisition.
4. Your Rights & Choices
Depending on where you live, you may have the following rights:
For U.S. Customers (including California residents under CCPA/CPRA):
- Right to know what personal information we collect, use, and share
- Right to access a copy of your personal information
- Right to delete your personal information (with some legal exceptions)
- Right to correct inaccurate information
- Right to opt out of the sale or sharing of personal information (we do not sell your data)
- Right to non-discrimination for exercising your privacy rights
For Canadian Customers (under PIPEDA):
- Right to access your personal information
- Right to correct inaccurate information
- Right to withdraw consent to the collection, use, or disclosure of your data (subject to legal or contractual restrictions)
- Right to file a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, contact us at support@thegraxon.com. We'll respond within 30 days.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in and remember your preferences
- Analyze how visitors use our Site
- Personalize content and ads
- Track conversions and marketing performance
Types of cookies we use:
- Essential cookies — required for the Site to function (cart, checkout, login)
- Analytics cookies — help us understand site usage (Google Analytics, Meta Pixel)
- Marketing cookies — used for targeted advertising
- Preference cookies — remember your settings (language, region)
You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect Site functionality.
6. Marketing Communications
If you subscribe to our newsletter or opt in to marketing emails, we may send you:
- Product launches and updates
- Sales and promotional offers
- Personalized recommendations
- Brand news and stories
You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us at support@thegraxon.com. Even if you unsubscribe, we may still send you transactional emails (order confirmations, shipping updates) as needed.
7. Data Security
We take reasonable and appropriate measures to protect your personal information, including:
- SSL encryption on all data transmitted through our Site
- Secure payment processing through PCI-compliant providers
- Restricted access to personal data within our team
- Regular security audits and updates
While we work hard to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we'll notify you and the relevant authorities promptly if a data breach occurs.
8. Data Retention
We keep your personal information only as long as necessary to:
- Fulfill the purposes outlined in this Policy
- Comply with legal, tax, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
When data is no longer needed, we securely delete or anonymize it.
9. Children's Privacy
Our Site and products are not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at support@thegraxon.com.
10. Third-Party Links
Our Site may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any information.
11. International Data Transfers
If you are located in Canada or outside the United States, your information may be transferred to, stored, and processed in the United States, where our servers and service providers are located. By using our Site, you consent to this transfer. We take steps to ensure your data receives an adequate level of protection.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll post the updated version on this page with a new "Last Updated" date. Material changes will be communicated via email or a prominent notice on our Site.
Your continued use of our Site after changes are posted means you accept the revised Policy.
13. Contact Us
If you have questions, concerns, or requests regarding your privacy or this Policy, please reach out:
Graxon Privacy Team Email: support@thegraxon.com Website: www.thegraxon.com
For California residents, you may also designate an authorized agent to make a request on your behalf. For Canadian residents, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca