REFUND POLICY

 

REFUND POLICY

Last Updated: May 10, 2026

At Graxon, we stand behind every piece we ship. If your purchase isn't right for you, we've made the return process simple, fair, and hassle-free.

This Refund Policy applies to all orders placed through thegraxon.com and shipped within the United States and Canada.

Our 30-Day Money-Back Guarantee

You have 30 days from the date of delivery to return any eligible item for a full refund. If it's not the right fit, the right feel, or the right look — send it back. No interrogation. No restocking fees.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Returned within 30 days of delivery
  • Unworn, unwashed, and in original condition
  • Free from odors, stains, hair, makeup, or signs of use
  • Returned with any original tags or packaging where applicable
  • Accompanied by proof of purchase (order number or confirmation email)

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

  • Items marked as "Final Sale" at checkout
  • Gift cards
  • Customized or personalized products
  • Items returned without prior contact or in non-resellable condition
  • Items returned after the 30-day window

How to Start a Return

Returns are quick and simple. Here's how it works:

Step 1 — Contact Us Email support@thegraxon.com with the subject line "Return Request – [Your Order Number]". Include:

  • Your order number
  • The item(s) you'd like to return
  • The reason for return (optional, but helpful)

Step 2 — Receive Return Instructions Within 1–2 business days, we'll reply with a return authorization and full instructions, including the return address.

Step 3 — Ship It Back Pack the item securely and ship it to the address provided. We recommend using a trackable shipping method — we are not responsible for items lost in return transit.

Step 4 — Get Your Refund Once we receive and inspect your return, we'll process your refund within 3–5 business days.

Refunds

  • Approved refunds are issued to your original payment method
  • Refunds typically appear in your account within 3–5 business days after processing, though some banks may take up to 10 business days
  • Original shipping fees (if any) are non-refundable
  • You'll receive an email confirmation once your refund is processed

If you haven't received your refund after 10 business days, please first check with your bank or credit card provider, then contact us at support@thegraxon.com.

Exchanges

We currently don't offer direct exchanges. If you'd like a different color or size, simply:

  1. Return your original item for a full refund
  2. Place a new order for the item you'd like

This keeps the process fast and ensures you get your replacement quickly.

Return Shipping Costs

Customer-paid returns: Customers are responsible for return shipping costs unless the return is due to our error (see below).

Free returns apply only if the item was:

  • Damaged on arrival
  • Defective
  • Incorrectly shipped (wrong item, wrong color, etc.)

In these cases, we'll provide a prepaid return label at no cost to you.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at support@thegraxon.com with:

  • Your order number
  • A clear photo of the damage or defect
  • A brief description of the issue

We'll make it right with a replacement or full refund — no return shipping required on your end.

Late or Missing Refunds

If you haven't received your refund within 10 business days:

  1. Check your bank account again
  2. Contact your credit card company — it may take time before the refund is officially posted
  3. Contact your bank — processing time may vary
  4. Still nothing? Email support@thegraxon.com and we'll investigate immediately

Sale & Promotional Items

Items purchased during sales or with promotional discounts are eligible for returns unless explicitly marked as "Final Sale." Refunds will be issued for the actual amount paid (after discounts), not the original list price.

International Returns (Canada)

Canadian customers are welcome to return eligible items under the same 30-day policy. Please note:

  • Return shipping costs from Canada are the customer's responsibility unless the return is due to our error
  • Refunds will be issued in USD to the original payment method; currency conversion is handled by your bank
  • Customs duties or taxes paid on the original order are not refundable by Graxon

Need Help?

We're real people, and we're here to help. If you have any questions about returns, refunds, or anything else:

Graxon Customer Support Email: support@thegraxon.com Website: www.thegraxon.com