Last Updated: May 10, 2026
At Graxon, we ship fast and we ship fair. This Shipping Policy outlines how, when, and where we deliver your order.
This Policy applies to all orders placed through thegraxon.com and shipped within the United States.
Shipping Rates
Free standard shipping on all orders over $39.99 USD.
For orders under $39.99 USD, shipping fees are calculated at checkout based on your location.
Processing Time
Orders are processed within 1–2 business days (Monday through Friday, excluding holidays).
Orders placed on weekends or holidays will be processed the next business day. You'll receive a shipping confirmation email with tracking information once your order is on its way.
Estimated Delivery Time
Standard Shipping: 3–7 business days within the United States.
Delivery times are estimates and not guaranteed. Actual delivery may vary based on carrier delays, weather, or holidays.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number and a link to follow your package.
If you haven't received tracking information within 3 business days of placing your order, please contact us at support@thegraxon.com.
Shipping Carriers
We ship via trusted carriers including USPS, UPS, and FedEx. The carrier used depends on your location and order details.
Shipping Restrictions
- We currently ship only within the United States
- We do not ship to APO/FPO addresses at this time
If you'd like Graxon to ship to your country in the future, drop us a note at support@thegraxon.com — we read every message.
Lost, Stolen, or Damaged Packages
If your package is lost: If your tracking shows no movement for more than 7 business days, contact us at support@thegraxon.com and we'll work with the carrier to locate it.
If your package is marked delivered but missing: Please check with neighbors, household members, and your local post office first. If you still can't find it, contact us within 7 days of the delivery date and we'll help resolve the issue.
If your package arrives damaged: Please contact us within 7 days of delivery with photos of the damage and your order number. We'll send a replacement or issue a full refund — see our Refund Policy for details.
Incorrect Address
Please double-check your shipping address at checkout. Graxon is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error, contact us immediately at support@thegraxon.com. We'll do our best to update the address before the order ships — but once an order is processed, we may not be able to make changes.
Packages returned to us due to incorrect addresses will be re-shipped at the customer's expense, or refunded minus the original shipping cost.
Order Changes & Cancellations
We process orders quickly to get them to you fast. If you need to make changes or cancel an order, please contact us within 2 hours of placing it. After that, we cannot guarantee changes can be made.
Holiday Shipping
During peak seasons (Black Friday, Cyber Monday, holidays), processing and delivery times may be longer than usual. We recommend ordering early to ensure timely delivery.
Need Help?
If you have any questions about your shipment or this Policy, reach out:
Email: support@thegraxon.com Website: www.thegraxon.com